1 reviews | Active since May 2009
Misleading clients on repairs
<p>LG G4 booked in for repairs under warranty Job Card ********** 2.</p> <p>Recieve a sms yesterday:Job number ********** 2 has been exchanged and despatched from the Advance Repair Centre to VODACOM REPAIRS EAST LONDON.</p> <p>Recieve a sms today stating exchanged and ready for colection.</p> <p>On collection i notice its the phone i handed in for repairs. On startup 2 green lines on screen.</p> <p>Imei sticker had been removed and another stuck on. Technitian did not even clean glue off.</p> <p>Why not be honest and say repair was attempted?</p> <p>Why not test The handset before despatching.</p> <p>Should the main board have been replaced as later stated why would there be green lines on the screen?</p> <p>Faith is being totally lost in Vodacom.</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
As yet still no reply. Message recieved 25th Job number ********** 2 has been sent for a higher level repair to the Advanced Repair Centre.
Today 27th and still no movment as phone still in East London.
As yet still no reply. Message recieved 25th Job number ********** 2 has been sent for a higher level repair to the Advanced Repair Centre.
Today 27th and still no movment as phone still in East London.
