jC
johannes C
1 reviews | Active since Apr 2016
24 Apr 2016, 19:26
MISLEADING CLIENTS
I went to upgrade my phone last year at Vodacom, Mooirivier Mall Potchefstroom. They advised me to take the red advantage package. According to the sales representative I would be entitled to an upgrade every year if I take this option. This was one of the main reasons I chose this expensive contract. Last week when I went to upgrade I was told that Vodacom changed it and that I no longer qualify for an upgrade. This is absolutely unacceptable. I was never informed of the change nor was I told that it was even possible for such a change to be made. I would like to warn all future customers against Vodacom. I have been a client for fifteen years with three contracts, but I seriously consider switching to another network where I will not be misled.
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Vodacom's replyOfficial
30 Apr 2016, 05:44Thank you for making us aware of your complaint.
A consultant will review make contact with you to assist.
Kindest Regards
Consumer Website Team
Best regards,
Vodacom's reply30 Apr 2016, 05:44
Official
Thank you for making us aware of your complaint.
A consultant will review make contact with you to assist.
Kindest Regards
Consumer Website Team
Best regards,
jC
johannes C's updateReviewer Update
30 Apr 2016, 13:48NOBODY CONTACTED ME SO I GUESS MY VIP STATUS MEAN NOTHING.I AM NOW EVEN MORE DISGUSTING WITH YOUR SERVICE. I PHONED YOUR CANCELLETION DEPARTMENT TO CANCEL MY CONTRACT-PREMATURE, AND NEED A LETTER FROM YOU. NOW I AM TOLD THAT COULD ONLY HAPPEN ON WEDENESDAY DUE TO SOME LAME EXCUSE.
jC
johannes C's update30 Apr 2016, 13:48
Reviewer Update
NOBODY CONTACTED ME SO I GUESS MY VIP STATUS MEAN NOTHING.I AM NOW EVEN MORE DISGUSTING WITH YOUR SERVICE. I PHONED YOUR CANCELLETION DEPARTMENT TO CANCEL MY CONTRACT-PREMATURE, AND NEED A LETTER FROM YOU. NOW I AM TOLD THAT COULD ONLY HAPPEN ON WEDENESDAY DUE TO SOME LAME EXCUSE.