Misleading Charges and Broken Promises from Vodacom Fibre

On 23 March 2025, I app**** for Vodacom Fibre after leaving Metrofibre. Although there were delays, my fibre service was finally activated on 11 April 2025. During the application, the consultant clearly explained the different packages, and I selected the one that suited my budget. I also have a call recording of this conversation.

On 5 May 2025, I received a statement claiming I owed Vodacom a certain amount. When I reviewed the invoice, I was shocked to see I was charged for services I was told would be free. I immediately called Vodacom to dispute it, but the response was that nothing could be done. I made it clear that I would not pay for services I never agreed to.

Later, someone from Vodacom who claimed to be a team leader called me. He confirmed they wouldn't reverse the charges but promised to send me an official email or letter within an hour. Today is 8 May 2025, and I have still not received any communication.

Why are companies like Vodacom allowed to mislead and overcharge customers? This is unacceptable and feels like theft. If this is not resolved, I will take further steps, including reporting Vodacom Fibre to ICASA and the Consumer Tribunal, and switching to a more reliable provider. Consumers must stand together against this kind of behaviour.