Misleading

On 20 July 2024 I received a phone call from a sales agent offering me a reduced premium as to what I am already paying with no increase to my premium.She confirmed that the new pricing will R377 to mu surprise my new pricing is R511. I have asked 3 times if the pricing will imcrease and she assured me that it will only be R377. ihave phoned and I have emailed but no one is ever available to answer and I am being sent from pillar to post. Violation of the CPA