YG
Yvonne G

1 reviews | Active since Jul 2009

09 Mar 2020, 14:58

Misleading Bonus offers and therafter bill

Once again, I’m absolutely DISGUSTED with Vodacoms online sales / promotions department – they had offered misleading and incorrect information to me at an additional expense that I did not budget or agree to. Vodacom - Please can you retrieve and listen to a call that was made to me by Mandy on 11 February 2020 on about 09.44am, she offered me a bonus 5G data until the end of my contract period (which I hope it is still true).I had confirmed over and over again that what was being offered to me was at no additional cost, which the agent agreed to…however this is untrue as they have now billed a prorated amount for February and a full amount for March for the so called 5G bonus data. I need this resolved asap!!!!!

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Replies (1)
Vodacom
Vodacom's reply09 Mar 2020, 18:27
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team