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Dolly M

1 reviews | Active since Jan 2014

11 Jun 2025, 10:19

Misleading and wrong contract I807533

Good day

I would like to lodge a complaint .on the 05 -10-2024 I walked into Vodacom Alberton city to look for a mobile data ,I was assisted by Ravin Balgobind as the consultant.i explained to him I need a month to month ,mobile data that I can move around with in my cellphone ,since I have a fibre in my house.The data never worked on my modem ,I called Vodacom customer care that never knew what was the problem .On Saturday the 31 May I went into Vodacom new market for them to assist and explain why the data never works.Only to found out I was given a home internet ,they advised I should speak to customer care who advised I am on a three year contract when I wanted to cancel as well .That was shocking to me .i find this to be dishonest and misleading offering.

I went to Alberton city Vodacom again and spoke to Hopolang machotoane who is the manager and advised he won’t assist in this case.

Kindly assist what should I do in this case,how do I pay to cancel a contract while I never used even a single bit of the data?, because if you look on the data usage I never consumed anything I am just paying.I sent a message to *** with no success.

Dolly Mphahlele ***

0
Replies (1)
Vodacom
Vodacom's reply11 Jun 2025, 12:11
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team