Misleading and unprofessional VodaBucks store
Found a Black November deal on Vodabucks store last week which I purchased, this morning i get a cancelation note to say that the money was returned to my account with no communication from Vodacom or Digital Planet. I then called up Digital Planet who advised me that the deal was cancelled by the principal (Vodacom) with a note saying money was refunded. I am now sitting without the item purchased (purchased as a gift) and with no information as to why this was cancelled. I find it unprofessional for such a huge organization to do business in this manner, the manner in which this happened is completely against the consumer act
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Vodacom's replyOfficial
20 Nov 2020, 07:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Nov 2020, 07:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
20 Nov 2020, 10:29(Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that deals can be cancelled if there is no stock of certain items. Your Vodabucks have been refunded.
Your query has now been resolved. Regards Consumer Website Team)
Wait, wait, wait
So my problem with this is that you just telling me that you are resolving my query and because I am an individual vs a huge establishment I must now just accept whatever is being fed to me?
There was no indication of limited stock nor the quantity available. this is something I paid for and not something that was sitting in my Basket and i paid cash money not vodabuck you mislead your clients with
You don't feel the need to communicate with me to let me know that there is no stock or why my order has been canceled, I had to enquire about it.
You think nothing of clients
's update20 Nov 2020, 10:29
Reviewer Update
(Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that deals can be cancelled if there is no stock of certain items. Your Vodabucks have been refunded.
Your query has now been resolved. Regards Consumer Website Team)
Wait, wait, wait
So my problem with this is that you just telling me that you are resolving my query and because I am an individual vs a huge establishment I must now just accept whatever is being fed to me?
There was no indication of limited stock nor the quantity available. this is something I paid for and not something that was sitting in my Basket and i paid cash money not vodabuck you mislead your clients with
You don't feel the need to communicate with me to let me know that there is no stock or why my order has been canceled, I had to enquire about it.
You think nothing of clients
's updateReviewer Update
20 Nov 2020, 12:51And further to your claims about no stock, I contacted Digital Planet and they said that the order was canceled by the principal and not stock availability, they were ready to deliver prior to your cancelation. What you guys are doing contravenes the consumer act in more than one way.
's update20 Nov 2020, 12:51
Reviewer Update
And further to your claims about no stock, I contacted Digital Planet and they said that the order was canceled by the principal and not stock availability, they were ready to deliver prior to your cancelation. What you guys are doing contravenes the consumer act in more than one way.