Misleading and Unhelpful

Unhelpful, misleading and frustrating.

I was informed that I am due for an upgrade to a contract I've had for close on a decade.

After discussing a package with add-ons and accepting the telephonic quote I receive the device and jote that the deal isn't reflecting.

When I follow up I request a written break down of the package and see that the data offering on the package (which was critical to the deal) does not reflect and when I follow up further I am advised by the elite mobile agent that I must have misunderstood the deal - because of course don't know the difference between 1gb and 100 gb apparently) and he isn't able to escalate the matter because the sales division is different from the queries division and there's nothing that can be done except for me to return the device.

To clarify - there is no way that the biggest network in SA is able to within itself verify what the issue is and assist a loyal customer.

No problem guys. Come fetch it. You keep your stuff because you certainly won't be keeping this customer. Unhelpful and misleading to the max.

Very disappointing.