BM
Ben M
1 reviews | Active since Oct 2014
09 Oct 2019, 12:25
Misleading and not Honest
I have been using Vodacom number on prepaid. I took out Data Contract through Mondo. But now all of a Sudden all incoming calls are Private Numbers. When I call call centre I am told of R10 fee for Clip. When I took out the contract I was never informed about clip hence I chose the same number I am using for data.
I have had contracts with other networks I never paid for this Clip thing.
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Replies (2)
Vodacom's replyOfficial
10 Oct 2019, 07:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Oct 2019, 07:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
17 Oct 2019, 13:33Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, i have provided you feedback with regards to your query. Regards, Consumer Website Team
Vodacom's reply17 Oct 2019, 13:33
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, i have provided you feedback with regards to your query. Regards, Consumer Website Team