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Amanda Y

1 reviews | Active since Sept 2015

26 Aug 2025, 13:20

Misleading and dishonest sales pitch

I have recently been upgraded over the phone and the gentleman the I spoke to said that everything will remain the same, I will be on unlimited data, they will only be increasing my download speed to a more faster one to my surprise our router was not connecting yesterday only to find out that my data is finished, this is not what I signed up for, I was already skeptical because the previous router they sold to me was buffering a lot but the gentleman assured me and convinced me to buy this product, why would I buy home internet with a cap on data when my previous one was unlimited. Honestly annoyed and disappointed by Vodacom once again. Can someone please listen to the call and hear what I was offered by Vodacom

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Replies (4)
Vodacom
Vodacom's reply28 Aug 2025, 07:27
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
AY
Amanda Y's update09 Sept 2025, 16:10
Reviewer Update
Please note that my query has not been resolved. I was given a number to call but it doesn't go through.
AY
Amanda Y's update19 Sept 2025, 09:51
Reviewer Update
I am still waiting for somebody from Vodacom to call me.
AY
Amanda Y's update24 Nov 2025, 17:14
Reviewer Update
Following my complaint, Vodacom upgraded me to a plan that has 1TB but to my surprise my data depleted yesterday, the 23rd of November while the 600MB lasted until the 27th or 25th of the month this is really absurd and not what I agreed to. I now have to spend an extra R150 to purchase more data which is totally unfair and makes no sense. Please cancel my contract honestly. I cannot be paying so much for data which depletes after 23 days.