1 reviews | Active since Jun 2015
Misleading and dishonest
Well what can i say.....vodacom would do or say anything to sell their data contracts. They gave me a call on Thursday last week selling me a data contract. The deal sounded good so i told them i want it, BUT, i told them that im currently using MTN and would like to port my network to vodacom and use the data deal on my MTN number. The guy i was speaking to told me that that wouldnt be a problem and i would do that as soon as i get my vodacom sim card. So i wait and the sim card finally arrives and i give vodacom a call to find out when the sim card would become active and also to port to their network. To my surprise i was informed by a lady called Zintle that it is too late to port now and i would have to use their sim card number. I was further alarmed when she told me that the first debit order would be taken within the next 48 hours after i had recieved the sim card of which the guy who was selling the product said the debit order would only go off in October together with the pro rata payment for this month. This was very very misleading and dishonest. Zintle told me that the only option i had was to cancel the contractand start afresh. I find this very inconvinient because first of all, you have to hold forever on their line till you get through to an agent, secondly its not my fault that they **** and mislead me. I was really interested in the deal but after the service i got, not so much anymore. Please have this contract cancelled immediately. Zintle informed that she had already sent a request for cancellation. Im not happy about this. Next thing you will be debiting my account whereas i have requested a cancellation and that would be nonsense. I am not expecting that. PLEASE SORT IT OUT AS SOON AS POSSIBLE. THIS IS EXACTLY WHY I DONT LIKE PHONE CONTRACTS, I HAVENT EVEN USED THE SERVICE BUT ALREADY YOU ARE FAILING.
