MM
Michael M

1 reviews | Active since Mar 2012

09 Jun 2016, 05:34

Misleading and changing my contract

<p>I have a contract with vodacom for the past 8 years and i was using the same contract all along, last two weeks i received a call from a company called telling that my contract my phone is due to up grade thinking it's vodacom calling me and i was told that i dont have to visit the vodacom stores for up grade, i had the new contract phone in the middle of May i saw the problem this month i couldnt recharge my phone and when i called vodacom i was told that its the open line i can't recharge and it's not them who did that its elite mobile,i called them on Monday and told them they must change my contract to my previous contract i dont want it and still until today im still waiting for the rain,can i dont want anything from the elite mobile i dont want to do any business with them i dont know them and i blaim vodacom for all this why did they give leads to so called franchise company to call me? i have been doing business with voda not any company this people they are not going get a cent out of me.PLEASE CHANGE BACK MY CONTRACT AND YOU ELITE MOBILE STILL WAITING FOR YOUR ****** FEEDBACK, YOU CAN'T TREAT PEOPLE LIKE IDIOTS AND DO WANT YOU LIKE WITH MY CONTRACT I DON'T KNOW YOU I KNOW VODACOM.IN SHORT CHANGE BACK MY CONTRACT!!! ITS BEEN 2 WEEKS NOT USING YOUR ****** PHONE.</p>

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Replies (1)
Vodacom
Vodacom's reply09 Jun 2016, 06:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to assist with your query.

***Please note that Vodacom will not contact you via Whatsapp to request your personal details***

Regards,
Vodacom Consumer Website Team