Misleading and *********

I contacted Vodacom on 1 September 2025 to cancel my contract that ends 20 October 2025. I was told I’d have to pay penalties because it’s too early and I asked if I should call back on 1 October to avoid penalties and ensure that, come 1 November I will no longer be paying the contract. Now all of a sudden I still have to pay the same contract come 1 November, because my debit date is on the 1st of the month. I asked your consultant repeatedly and they confirmed that my last payment would be on the 1st of October.

I’ve been a loyal customer for 10+ years. This honestly frustrates me, because I asked over and over and I was assured. You can even listen to the voice recordings. This is ********* and misleading.

Please do the right thing Vodacom. Please!