TA
Talitha A

1 reviews | Active since Aug 2012

02 Aug 2023, 10:29

Misleading Agents and Bad Service

I was offered a contract which was going to save me money and give me better benefits, it ended up with me paying more every month and I have been battling to cancel it ever since. I recently found out that my dispute came back valid and they found that I was misled but no one came back to me to advise me on this. They have now agreed to cancel the contract provided I return the device issued. Now I don’t have a problem with this but I have been paying for this device since the contract started and when I questioned if I could just pay the remaining months they said no. They will also not refund me the payments already made but they expect me to return the device I have been paying for before they cancel the contract. I don’t feel this is fair as I have paid much more on this contract that was agreed and why should I return something I paid for, the lady Simone that assisted me wasn’t very helpful and when I asked to speak to the manager she said his just going to tell me the same thing and she didn’t know when he will be able to call me back.

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Replies (1)
Vodacom
Vodacom's reply02 Aug 2023, 13:43
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team