GV
Gary V
1 reviews | Active since Oct 2018
17 Oct 2018, 12:49
Misleading advertising re upgrades
Vodacom contacted me to advise that my daughter's phone is eligible for an upgrade. Her old phone was not in great shape so we immediately upgraded.
I have just received my monthly cellphone statement and there are two "handset installment" fees being charged. When I phone customer service they said: "oh yes, you must continue to pay for the old handset until the end of the original term ... ".
That is massively misleading. Why on earth call it an "upgrade" if all you are doing is charging me for both phones?
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Replies (2)
Vodacom's replyOfficial
17 Oct 2018, 12:54 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Oct 2018, 12:54
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
20 Oct 2018, 12:19 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please be advised that we were not able to make contact with you. Kindly call 082135 for any further assistance. Regards Consumer Website Team
Vodacom's reply20 Oct 2018, 12:19
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please be advised that we were not able to make contact with you. Kindly call 082135 for any further assistance. Regards Consumer Website Team