AT
Anthea T

1 reviews | Active since Feb 2015

02 Jul 2024, 10:41

Misleading advertising for the Vodapay app usage.

Vodacom has this Vodapay app that they advertise as you get rewarded for your spending, like paying your bill, or paying your municipality bill or buying electricity and then you get rewarded with coupons according to your spending. Only the system is run by an AI that decides if you get rewarded this month or not and this is according to the call centre employees. In other words you only get rewarded as Vodacom sees fit and this is not in the advertising so this is misleading and not right. I feel you gonna sell your app for doing something like rewarding for spending then that is exactly what it should be not a I will choose when type of thing. I cant choose that I pay my bill this month and not next month but still expect the data and the minutes on my phone. Stick to your word Vodacom and remove your AI on the rewards its not right.

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Replies (1)
Vodacom
Vodacom's reply02 Jul 2024, 12:02
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team