JR
Janine R

1 reviews | Active since Dec 2019

16 Dec 2019, 19:09

Misleading advertising Black friday special

On the Black friday special there was a 30GB recurring offer at 75% discount. I chose the option but when I went into my account via the vodacom app I see I have been charged twice foe 30GB deal at R 231 each. Showing as 30BG_Bonus data Bundle @ 75% discount and another 30GB Bonus Data Bundle 75% HYB. I only received on 30GB. I phoned vodacom customer care but the agent says she can only see my November invoice which is my normal 5GB bundle. I was not given a reference number. This was misleading advertising...

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Replies (1)
Vodacom
Vodacom's reply17 Dec 2019, 07:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team