1 reviews | Active since Jan 2012
MISLEADING ADVERTISING AND POOR SERVICE
MISLEADING ADVERTISING AND POOR SERVICE - As I have not received my e-mailed invoice and statement sInce January 2018, as they have been doing for years now, I am very frustrated with the poor service. Now to add insult to injury, I up-graded my phone and the "Let;s Talk" in-house magazine for VODACOM and TV ads proclaim - " Additional 1G data per month x 24 months on these Smart deals" . You would think that that is included in the package, so I went for the highest most expensive only, only to be told the EXTRA cost for this "Additional" data would cost me R74.50 monthly. Not impressed as this is misleading advertising and it should state that there would be an extra cost involved and amount shown in ad. My husband also is having very poor service from them for months as well. Very frustrating, after being a customer since 1995. YOu would think they would take care of you with other companies offering for you to keep your number!! Buck-up VODACOM or loose it.....
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Good Morning
Your problem has been resolved and I've emailed you the feedback.
Kind Regards
DL
Good Morning
Your problem has been resolved and I've emailed you the feedback.
Kind Regards
DL
