1 reviews | Active since May 2013
Misleading advertising.
<p>Good Day,</p> <p> </p> <p>I saw an adverticement on the internet about vodacoms double data promotions which states that if you buy data through the vodacom App you will receive double data between the dates of 17th of June 2017 until the 27th of October 2017. I then bought Data worth R399 which is a 5gig and I was hoping to get additional 5gig as per the adverticement.</p> <p>I did not get the additional data and I called Vodacom customer care in the morning on 19 July 2017 and I spoke to Hendric and he indicated that he will log a call for me and the 5gig will be loaded. The reference number for the call is A7-U69R-8J1RF. I then received a message stating that (Kindly be adviced that there is no 5gig data promotion. KUnd Regards, Customer Care Raees Hendriks) . I immediately called customer care and spoke to a lady called Lebo and she indicated that there is no Double Data Promotion. </p> <p>My problem is that I bought the data under the pretence that I will be getting the additional Data and I feel I was robed. </p> <p>Below is the Link of where I got the information.</p> <p>http://www.vodacom.co.za/vodacom/terms/promotions/double-your-data-promotion</p> <p> </p> <p>"Terms And Conditions<br />The Personalised Double your Data promotion is valid from the 17th of June 2017 until the 27th of October 2017. Vodacom reserves the right to terminate this offer at any and will provide reasonable notice of such termination as the circumstances require. The promotion is open only to customers who buy Mobile Internet data bundles exclusively (not including bundles awarded as part of their existing packages) through the latest Android and iOS Smart phone version of the My Vodacom App who are on Prepaid, Contract and Hybrid packages. Customers who purchase internet data bundles from other channels, such as USSD (*111#) and My Vodacom portals (www.vodacom.co.za or www.vodacom.mobi) will not qualify for the promotion. "</p> <p> </p> <p>Regards</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
I thought you were suppose to add to my existing balance not make my existing data vanish. Anyway thanks for the responce.
I thought you were suppose to add to my existing balance not make my existing data vanish. Anyway thanks for the responce.
