AG
Abdullah G

1 reviews | Active since Jul 2011

10 Sept 2018, 16:11

Misleading Advertising

You are misleading the public with your adverts on the internet. Whilst on youtube, I get an advert popping up which says I can get a Samsung Galaxy Note9 for just R29 per month for 24 months on the Smart XS+ package.

When I click it then it gives me a completely different pricing option on your website.

I am now taking you up on that offer for the Samsung Note9 @ R29 per month.

0
Replies (2)
Vodacom
Vodacom's reply10 Sept 2018, 18:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply11 Sept 2018, 15:04
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)

Best regards,