1 reviews | Active since Mar 2010
Misleading advertising
Bought 1GB x 2 data through the MyVodacom app... paid using my credit card and wasn't credited the additional 1GB... Spoke to customer service and apparently you don't get the additional data unless converting airtime... I have screen shots of all screens from the app including t&c and it doesn't tell you this anywhere...
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Paul,
I've responded to you via SMS with feedback.
I do apologise for any inconvenience caused.
Regards,
UW
Dear Paul,
I've responded to you via SMS with feedback.
I do apologise for any inconvenience caused.
Regards,
UW