1 reviews | Active since Feb 2015
Misleading advertising
Dear Vodacom,<br> <br> Thank you for encouraging users to upgrade after 22 months and for NOT INFORMING THEM that they will be charged double for month 23 and 24. If I had known this I would have waited for the full 24 months to pass before upgrading and essentially paying double.<br> <br> You guys need to communicate this when people upgrade and explain the full procedure and additional costs involved. This is false advertising because it only means that you get a new phone after 22 months...yet you pay for it from month 23 anyway so where is the benefit in that since you still have to pay the previous contract as well??? If I had know this I wouldn't have upgraded just yet so this is really frustrating an truly disappointing that I am not the only person complaining about this. I have seen several complaints on Hello Peter so this is a valid point and as a respectable brand, I am truly disgusted in the false advertising and misleading information supp**** when a user is due for an upgrade.<br> <br> Seriously not going through this process next time and will change to a different service providers next time!!!<br> Well done Vodacom, I have been with you for 4 years but I am over this &^%$ now!<br> <br>
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
