misleading account cancelation of account informat

To my knowledge I have paid my account in full with Vodacom on the 26th of October 2015 where I called the accounts department to confirm the amount and the lady I spoke to confirmed several times that this is the amount and after I pay this amount my contract will be cancelled and I can call after a couple of days to request my contract cancelation letter.<br> The last statement I received from them on the 9th of November 2015 nothing which stated R0 balance, after that if I owed them shouldn't they have communicated this matter with me before just handing me over to Hammond Poole Attorneys? <br> This is poor communication from Vodacom's side and when you call them you get hung up on 2 to 3 times before you get through. <br> I want this matter resolved cause the whole reason why I called on the 26th of October is to confirm the amount I was to pay to cancel the contract I confirmed it several times with the lady and now sit with this issue. why when I request the tapes of that conversation no one wants to help me?