MISLEADING A CLIENT NOT TREATING CUSTOMERS FAIRLY.

An *********** consultant called me to migrate to a supposedly better package (Smart M to Smart L) I informed the consultant about the call limit I would not like to exceeded. She agreed to all but later to find out that the total package amount R499 was not inclusive of the handset fee which was an additional fee of R150. She mislead me into believing I would be paying an additional R50 when in fact it was an additional R200. <br> The 2nd debit I decided to contact Vodacom, which is when I received a break down of the Smart L package, which is what I did not agree to.<br> I logged a complaint with the service provider and was told I will be contacted within 3 working days. 3 working days came and went and i received no feedback, I called back just to find no complaint was logged.<br> The complain was then logged and nothing was done for the secod time around. <br> I requested that I be Migrated back to the Smart M package, I requested a recording of the call and I requested a refund on the basis of misleading information and exceeding the limit I stated initially on the call.<br> This is the forth week waiting for this complaint to be resolved. Vodacom is waisting my time &amp