TM
Thato M
1 reviews | Active since Nov 2018
17 Feb 2021, 12:42
Misleading!
On 13 February 2021 I recharged my airtime for R275. I got a message from Vodacom that I got an extra R275 worth of airtime which will expire at midnight. It was my aunt’s birthday so I called her for 25 minutes. When I was done with the call I checked my balance and it had gone from R284 to R240. It’s misleading and disappointing. I would have bought powerhour or something if it wasn’t for the extra R275 ruse.
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Vodacom's replyOfficial
17 Feb 2021, 13:58Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Feb 2021, 13:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team