<p>I upgraded and app**** for a new contract on the 6th of June 2017. I received the upgraded contract device on Thursday the 7th of June and the new contract on the 9th of June 2017. </p> <p> </p> <p>When I upgraded/app**** I unfortunately selected the wrong contract, i.e a open data contract instead of a topup contract.</p> <p> </p> <p>I've been on the phone with Vodacom from Saturday, 10th of June 2017 to change the two contracts from 2gig data to 2gig data top up. </p> <p> </p> <p>Every person I talk to, give me a different answer. I've been told they can do it as soon as the new contract is activated, and other say I need to wait 3 months before the contracts can be migrated. Still someone else said I need to send the devices back, and redo everything.</p> <p> </p> <p>They don't know what is going on!!!!</p> <p> </p> <p>Also the new contract should have been activated within 24 - 72 hours from Friday.... Its been a lot more than that already. </p> <p> </p> <p>I just don't know what is going on, and how to fix this situation at all :-( </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Still no joy!!
Still no joy!!
This matter still isn't storted out. The Tab is still not activated, and the contracts still aren't sorted out.
This matter still isn't storted out. The Tab is still not activated, and the contracts still aren't sorted out.
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