Misleading

<p>I 're charged airtime with R29 and the next day has vanished then I called customer care line 111 to enquire about my balance and I was told that I had accurring data bundle, but I told them I have enough data and I was told it will be reversed and cancelled and that I will get it within 48 hours, and I been waiting since the 24th Feb until today. Then I called again and Bongani told me that the person that was assisting **** to me as they can't reverse it and also told me that maybe the person who was assisting me was a trainee and didn't have enough information</p>