Misleading

Hi,

I just want to raise a concern regarding the delivery of my package. I lost my ID document and when I contacted Vodacom I was advised by the agent that I can hand over a copy of my ID document to the courier company and collect the phone. The agent from Vodacom advised me that she will send out an email to RAM couriers so there are aware that I only have a copy of my ID at the moment. Will it be possible to send this email so they can deliver the phone tomorrow the 28.08.2020 because I can’t take off agent I am losing money like this because of the agent in Vodacom that is misleading me.

I believe Vodacom’s calls are recorded so I won’t lie about what the agent said that I can use a copy of my ID when the driver arrives.

Please have this sorted because 2 Attempts RAM couriers made and I could not collect my package because of Vodacom not sending them an email advising to accept the copy of my ID…

Please note I will take off tomorrow the 28.08.2020 and wait for the package so please can someone send the courier company and email.