Misleading

Good day I still have not received any communication. I am waiting till close of business. I need a resolution as your stores, state the just represent Vodacom the brand and cannot assist

This is a add on the current compliant I have with VODACOM THE GLEN SHOPPING CENTRE regards to the below: As advertised : Xbox One S 1TB + Vodacom MF283 Wi-Fi Router + Second Controller + FIFA 2018 + 12 MONTHS Xbox live +FORZA HORIZON 3 R499 pm for 36 months I had eventually agreed with the store ( the Glen shopping centre Vodacom) That I will come into the store on Friday evening the 27 October and pick up the deal I was approved on the 21 October 2017. And I will accept that Vodacom can Not supply FIFA 2018 as advertised (which is misleading) and I will pick up the deal with FIFA 2017 and the FORZA HORIZON 3 game. Which the consultant said that she will order. When I arrived at the store on Friday evening the 27 October 2017 I was assured during that week that all will be in order and the games as promised that will be ordered will be there with the Xbox. However when the assistant manager had come out of the back with the stock yet again the wrong games where there. The FIFA 2017 was there BUT the racing game FORZA HORIZON 3 was not there. There was some other WAR LORDS OR WAR GODS. I then had questioned the assistant manager who was also aware of the situation she said she doesn’t know anything, she then called the consultant that approved the deal on Saturday the 21st October 2017 she as well said she does not know anything yet she was the one that said she is ordering FORZA HORIZON 3 the racing game during the week that followed after the 21st October. The assistant manger then called the store manager on her cell that also said she knows nothing about it. Yet the store manager also knew that we were willing to accept FIFA 2017 with the FORZA HORIZON 3 game that was included in that deal. I am very disappointed with the service from the mangers and consultant as no one in that store seems to know what is going on. The assistance manger made it seem as if I am a **** and I don’t know what I’m talking about. The assistant manager was actually fighting with me and protecting herself and indirectly calling me a **** she had upset my whole family including my kids that was with me. Also she kept on blaming Vodacom. I then asked her : Are you not a Vodacom store ? Do you not represent the brand of Vodacom? Are you will to compensate for my petrol because I have been to the store now three times and each time the deal is still wrong and not to mention my air time calling the store because they have no courtesy to call customers back. I am not willing to except that you have no control as to what games are sent to you because the Vodacom store I called they had advised that they have the FORZA HORIZON 3 racing game on the outside of the box and FIFA 2017 on the inside which at the Glen Vodacom it’s the other way around. But yet she and the manager are very quick to defend themselves and not the brand that they are representing. They made it seem that they are there just to collect their salaries and to heck with the customers. They did not even show any effort or willingness to try and help resolve the query and made it my problem. As for the consultant she made it seem as if she was only interested in the sale. Look the bottom line is the consultant had created an expectation that now no one can meet. If in the beginning before she processed the deal she should have advised I DO NOT HAVE STOCK but she went in the back said they have stock yet they did not have the correct stock even the modern that she had on offer was the incorrect modem. The below people do not deserve to be working for such a brand as they have no customer s****s and show no interest in representing and being proud of the company they are working for. The below people are the staff that I was dealing with my deal from the 21st October 2017 : Octavia Dlamini ( Consultant that approved the deal after advising that they had stock) Noma Dladla ( assistant manager ) Fortune Nagel ( store manager ) Please note : I have still not received any response to my 1st complaint as yet and I am going back to the store on Tuesday AFTER 12:00 and I expect answers. I am not willing to except that you have no control as to what games / packages are sent to you because not only did the consultant say she was calling the warehouse for the FORZA HORIZON 3 racing game, one of the Vodacom store I called they had advised that they have the FORZA HORIZON 3 racing game on the outside of the box and FIFA 2017 on the inside. What I am willing to compromise on the FIFA 18 but when I go back to the store on Tuesday I want FIFA 17 and FORZA HORIZON 3 as I was told by the consultant that she is ordering it from the ware house.

Good day I believe matter has been resolved due to me making a compromise. I have not picked up goods yet I will be going through tomorrow. I will provide final update tomorrow. I am still not satisfied with the way my query was dealt with by the store. I believe the staff are very unhelpful and dont know how to handle a customer as well as they dont know how to talk to customers and take ownership. This query was only resolved as i told them what to do.