MO
Monique O
1 reviews | Active since May 2023
17 Nov 2023, 19:21
Misleaded client
Hi I need to speak to someone that can help me with my fibre account asap.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
20 Nov 2023, 08:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Nov 2023, 08:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Nov 2023, 11:40Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the below feedback was provided:
Good day M Olivier
Hope this email finds you well.
Kindly refer to your email for statement sent, credit was requested and approved which will reduce the balance on your vodacom account. Please note that we have attached your quotation for your perusal.
We do apologise for the delay in this regard.
Kindest regards
Paul
FTTH Team
***
Regards Consumer Website Team
Good day M Olivier
Hope this email finds you well.
Kindly refer to your email for statement sent, credit was requested and approved which will reduce the balance on your vodacom account. Please note that we have attached your quotation for your perusal.
We do apologise for the delay in this regard.
Kindest regards
Paul
FTTH Team
***
Regards Consumer Website Team
Best regards,
Vodacom's reply22 Nov 2023, 11:40
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the below feedback was provided:
Good day M Olivier
Hope this email finds you well.
Kindly refer to your email for statement sent, credit was requested and approved which will reduce the balance on your vodacom account. Please note that we have attached your quotation for your perusal.
We do apologise for the delay in this regard.
Kindest regards
Paul
FTTH Team
***
Regards Consumer Website Team
Good day M Olivier
Hope this email finds you well.
Kindly refer to your email for statement sent, credit was requested and approved which will reduce the balance on your vodacom account. Please note that we have attached your quotation for your perusal.
We do apologise for the delay in this regard.
Kindest regards
Paul
FTTH Team
***
Regards Consumer Website Team
Best regards,