SS
Siphamandla S
1 reviews | Active since Dec 2022
31 Jan 2026, 22:19
Mislead to Migrate to an expensive plan
I've been satisfied with my vodacom contract till I was mislead by a consultant who offered a migration plan that seemed like a bargain but I ended up paying double than what I was offered. I tried to send emails and made calls but this matter has not been rectified. Im not the only one who has this issue. It's either this migration is reversed to the one I used or I cancel my contract. These call centre consultant are just after extra cash by misleading clients. This needs to fix as quick as it took to migrate.
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Replies (1)Vodacom's replyOfficial
01 Feb 2026, 07:45 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Feb 2026, 07:45
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
