Mislead into taking an upgrade and not cancelling my contract.

Item: Vodacom
Rating: 1
Author: Pauline M

I called to cancel my contacts on the 3rd of July. I spoke to a lady that offered me a data package only and told me I could cancel it anytime and that if I wanted to upgrade from a data package I could add a device to the package. Ive decided that I wanted to finally upgrade and take a iPhone 13 package but now it's telling me I am unable to.

This is not what was agreed upon. I need these upgrades on all my numbers to be reversed so I can get the phone I want.

I was mislead into taking these packages.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

12 Jul 2024, 08:20

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply12 Jul 2024, 08:20

Official

Pauline M's updateReviewer Update

18 Jul 2024, 11:02

Hi I received a call and was promised to be called back. This was Friday last week. We are approaching yet another Friday and still no feedback. Please advise!

Pauline M's update18 Jul 2024, 11:02

Reviewer Update

Hi I received a call and was promised to be called back. This was Friday last week. We are approaching yet another Friday and still no feedback. Please advise!