Mislead into buying contract and damaged phone
I have been a client of Vodacom for more than 10 years and have four contracts with Vodacom. I have never had an issue with Vodacom before and also had they never had an issue with me for non-payment, complaints etc. However, I have two major issues that I have lately encountered with Vodacom in the last two months or so, which seems to be ignored by customer care and brushed off by the Brooklyn branch. I have written a very long email explaining both issues in detail but unfortunately Vodacom chose not to be able to receive complaints, apart from a few lines you may write as feedback on the website. I have done that more than a week ago, but have received no reply. I have sent the email to customer care, but no reply. in essence, I have been grossly mislead into a wifi router contract and on top of that have major issues with a faulty and damaged new iPhone 6s plus!!!
Thank you for your time and effort informing us of your concerns.
Please note that a consultant will contact you in due course to assist you.
Kind regards
Consumer Website Team
Thank you for your time and effort informing us of your concerns.
Please note that a consultant will contact you in due course to assist you.
Kind regards
Consumer Website Team
I have four contracts with Vodacom and can't wait for them to expire to leave Vodacom for another company - never to return again. My complaint was/is just ignored and nowhere on the Vodacom website is there an email address for complaints. When I call the call centre number, they refer me to an email that does not exist. It is clear that Vodacom does not only not want to resolve complaints, but it does not even want its clients to engage with it.
I have four contracts with Vodacom and can't wait for them to expire to leave Vodacom for another company - never to return again. My complaint was/is just ignored and nowhere on the Vodacom website is there an email address for complaints. When I call the call centre number, they refer me to an email that does not exist. It is clear that Vodacom does not only not want to resolve complaints, but it does not even want its clients to engage with it.