SM
Sipho M

1 reviews | Active since Nov 2012

16 Nov 2016, 07:24

mislead/false information

<p>I called Vodacom about 6 times spoke to different consultants about play everyday competion to my surprise I received 6 different answers even from their complaints department and I also have e-mails as proof I still don't understand why they have to misinform their customers especially if we use our money to play the competion I want someone to listen to the calls and give me feedback to why I'm getting different information from one company and why their call centre and complaint department struggle to provide first call resolution cause they chowing our time I have been a customer for more than 18 years I'm so disappointed</p>

0
Replies (2)
Vodacom
Vodacom's reply16 Nov 2016, 07:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

SM
Sipho M's update17 Nov 2016, 15:46
Reviewer Update

By the way i'm still waiting and no feedback I call their call centre again I spoke to Kgatliso guess what different story again