Mislead by Vodacom

A Sales lady from Vodacom called my husband in 2021 and told him that they have noticed that he has been a loyal customer of Vodacom for 20 years and he qualities for two laptops as a gift for being a loyal Vodacom customer but he would pay for the Data just to find that we were mislead by Vodacom. We were happy to have received the laptops but within a few months the laptops were faulty and still is. The one was repaired and the other one was replaced because it could not be repaired. When we looked at our bill, we noticed that it was to high. We called Vodacom the first time and requested that they listen to the recording of their Sales lady who told my husband that the laptops were for free. We were still being charged until today the 8th of August 2022 when we finally went into the store to query the high bill. The lady at Vodaworld Midrand escalated our query. Within half an hour we received a call from Vodacom apologizing and all they could offer is to send a courier to collect the laptops and they would credit the account to one of our other accounts. We are very disappointed in VODACOM for misleading us and for just apologizing without compensation for the trouble and inconvenience they caused us. We gave our old laptop to charity because we were so happy that we were receiving laptops for free but just to find out that we were mislead.