JH
John H
1 reviews | Active since Jul 2011
15 Aug 2022, 15:23
Mislead by Vidacom
My contract recently came up for renewal. When I met with the agent I was offered a new phone and was assured that the monthly cost would remain almost the same. These costs have been around R1136/month whereas my new bill is for R1816, nearly R500 more! I was therefore mislead by the agent and want this rectified. Its completely unprofessional.
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Vodacom's replyOfficial
15 Aug 2022, 15:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Aug 2022, 15:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team