Mislead and **********

In my husband lost his cell phone which was on contract with Vodacom. The sale s lady Kim informed us the contract cannot be cancelled and we will have to pay until the contract expires in March 2017. She recommended that we take out a new contract and we can still use the cell number that was used on the lost phone. She did all the paper work and we left happy that my husband could still use the old number on his new contract phone. In March 2017, we had to cancel the old contracts as per contract. The old contract was cancelled but unfortuanately so was the phone number which we were told was ported onto the new contract. After months of running around and waiting on Kim from Vodacom Cavendish Square to solve the problem we are still stuck. Now we are being told we cannot use the old cell phone number as we are not allowed to have two numbers on a contract phone. Kim told us we can pay R105 and have the airtime of R200 transferred automatically to my old number. She provided us a number to call. We were then told it cannot be done. We find ourselves in this mess because of an *********** sales lady name Kim who mislead us, caused us to believe that we can use the old number on our new contract but failed to tell us that when the old contract expires we will not be able to use the old cell number on the new contract and who is always on leave or unavailable. We need help as Vodacom is giving us the run around. We were misled and fell ********** as we are paying R358 per month for a phone which is now on prepaid. I need my old number on that contract phone as its my bread and butter