Misinforming customers with regards to repairs

I am beyond disgusted and ****ed with the pathetic services the Vodacom Canal Walk, shop 118 by entrance 4 has offered me. i have booked my handset in for repairs at the beginning of the month already for repairs and up til today i have not yet received it. i am being fed misinformation when i walk into the store and whilst calling in for a status update on my phone's repairs. i was told that a time period of 7 to 10 days was required for repairs however, the time period has lapsed and i still have no one getting back to me explaining another senseless excuse as to why my phone is still in JHB prevented from being processed due to some quota. if this is the insurance that i have entered into with Vodacom that cannot even ensure my phone being repaired within the said time frame then i dont know. THIS IS PATHETIC SERVICE and i hope to find some contractual breach to hold you people accountable with legal action.