MISINFORMING AND THEFT

<p>I visited the store on Wednesday the 7th of September 2016 to open a contract. The service was great at first. I visited the store late in the afternoon and therefore I would only be informed the next day if my application was approved or not. I contacted the store around 10am on the 8th of September to find out what the status on the application form was and the consultant told me that it takes 4 hours before they can give me feedback and that they would contact me as soon as the application form was approved.</p> <p> </p> <p>I waited until about 3 pm and still no feedback from the branch and therefore I decided to contact the store again. The consultant rudely told me that the application was informed and that I can visit the branch to finalise everything. On that day I went to the branch and was assisted by the branch manager. Everything was finalised and I was happy about the service I received with opening the account and the package the I took. I paid a fee of R105.00 for 64K REPL NANO SIM 4FF in store.</p> <p> </p> <p>During the process of opening the account I asked if the total amount of the contract as well as the insurance will only be going off on the 25th of the month and the manager said yes.</p> <p> </p> <p>I only found out on the 18th of September that R731 went off of my account and when I contacted the branch and spoke to Jacques he asked if the consultant informed me about this and I said no. He also told me that he will look into it and call me back as soon as possible. The phone call was made 12:33 am and when I tried calling back for feedback as this is an urgent matter, the call was dropped 4 times. The trading hours for the store is 10AM-3PM, and therefore there is no excuse for the call to be dropped 4 times within trading hours.</p> <p> </p> <p>I went through my Individual Contract Agreement that I signed on the 8th of September at the branch and I DID NOT SIGN NOR WAS INFORMED about the special information on the contract agreement. I therefore did not agree on the R731 to be debited off my account. I will be in contact with the Police and my lawyers to open a case of theft against Vodacom and the Branch as I did not agree on the money to be debited off my account.</p>