misinformed information about the contract, no professionalism and no transparency

The problem still persist, no much help has been provided by Vodacom. I am scandalised at the service received from Vodacom, they couldn't solve such a minor issue. I refuse to continue this relationship that is built on dishonesty, with people who cannot look after their customers.

I have received a call from a guy this morning, he tried to explain very calmly regarding fees but still the figures don't make sense at some point for both of us, which goes to show that I was billed incorrectly. Even worse, I discovered certain things were not explained to me , for instance: the guy mentioned that I am also paying for the caller identity for the number that ends with 5111, that was never explained to me, this explains why my calls were privatized. What happened to transparency when clients take up contracts, they must know what they are in for, the hidden costs and all.

When I asked for cancellation quote, he referred me to the outlet (Vodacom 4u).I called vodacom 4u spoke to Nyiko Chauke, he advise that I should contact cancellations, yet I have contacted already yesterday morning but fail to send through the docs. I just wonder with all this mess, what do you say about the incompetency of the consultants to solve such an easy issue , no one wants to take accountability and responsibility, you only care about sales.

This is getting ridiculous, I would like to cancel the contract. I am not calling anyone, anymore. Send through the cancellation quote to my email address on my profile and make sure its not a ridiculous amount.

I thank you for your ****ty treatment...