JL
Jaco L
1 reviews | Active since Feb 2014
14 Nov 2019, 06:17
Misinformed Contract
Went to Vodacom Three Rivers to check if we are eligble for an upgrade. The Lady Jumped at us , and help us upgrade . We asked her twice if we have to pay the old contract with the new one and she said no. I even asked her to explain to me how the payments is going to work . She rep**** that next month we are going to pay the old one and from January 2020 just the new one .
when we got home i saw on the Vodacom app a high bille and i phoned customer care , im going to be double billed!
Can someone help me its day 1 of the upgrade , can i return it must i go to csp or icassa about this ?
Helpful (0)
Replies (7)0
Replies (7)JL
Jaco L's updateReviewer Update
14 Nov 2019, 06:22Havent even Received any proof of the contract the only paper i got is the Slip of R300 i had to pay for taking out the contract
JL
Jaco L's update14 Nov 2019, 06:22
Reviewer Update
Havent even Received any proof of the contract the only paper i got is the Slip of R300 i had to pay for taking out the contract
Vodacom's replyOfficial
14 Nov 2019, 07:31 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Nov 2019, 07:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
JL
Jaco L's updateReviewer Update
16 Nov 2019, 20:58There has been an mess up with the upgrade but Vodacom Three Rivers are working on it
JL
Jaco L's update16 Nov 2019, 20:58
Reviewer Update
There has been an mess up with the upgrade but Vodacom Three Rivers are working on it
Vodacom's replyOfficial
21 Nov 2019, 08:42Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply21 Nov 2019, 08:42
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
JL
Jaco L's updateReviewer Update
21 Nov 2019, 08:44This Matter has been handled and resolved. Vodacom rep**** quickly and handled it swiftly.
Wil Create a rating of 5 stars to counter my negative rating .
Thank you Vodacom
Wil Create a rating of 5 stars to counter my negative rating .
Thank you Vodacom
JL
Jaco L's update21 Nov 2019, 08:44
Reviewer Update
This Matter has been handled and resolved. Vodacom rep**** quickly and handled it swiftly.
Wil Create a rating of 5 stars to counter my negative rating .
Thank you Vodacom
Wil Create a rating of 5 stars to counter my negative rating .
Thank you Vodacom
JL
Jaco L's updateReviewer Update
21 Nov 2019, 08:4510 Star
JL
Jaco L's update21 Nov 2019, 08:45
Reviewer Update
10 Star
JL
Jaco L's updateReviewer Update
05 Dec 2019, 06:11Well its December and it all happened again
Ive been deceived as an Consumer .
What ive signed for is not what im getting .
Vodacom made promises and its not kept
Ive been deceived as an Consumer .
What ive signed for is not what im getting .
Vodacom made promises and its not kept
JL
Jaco L's update05 Dec 2019, 06:11
Reviewer Update
Well its December and it all happened again
Ive been deceived as an Consumer .
What ive signed for is not what im getting .
Vodacom made promises and its not kept
Ive been deceived as an Consumer .
What ive signed for is not what im getting .
Vodacom made promises and its not kept