RL
Reinhardt L
1 reviews | Active since Mar 2012
07 Oct 2022, 07:15
Misinformed by Vodacom
I had a contract that came to an end in September. I enquired in August at Vodashop in Somerset Mall, and was informed that if I did not want to continue with the contract, I could let it lapse and continue on a month-to-month basis, without there being any change, which was supposed to refer to the price as well. I received my new account, and the amount was x2 the previous month. On enquiry at Vodashop, they just shrugged, and said I could cancel or take out a new contract. Not only misinformed, but totally lacking in empathy and understanding. Appears as if Vodacom only interested in driving profit through selling contracts.
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
07 Oct 2022, 08:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Oct 2022, 08:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Oct 2022, 10:38Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have spoken to the Business Division who advised that you would need to call *** as they are best equipped to assist.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply07 Oct 2022, 10:38
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have spoken to the Business Division who advised that you would need to call *** as they are best equipped to assist.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
RL
Reinhardt L's updateReviewer Update
12 Oct 2022, 07:03Not true, as I did not make contact with anyone and did not receive the *** number.
RL
Reinhardt L's update12 Oct 2022, 07:03
Reviewer Update
Not true, as I did not make contact with anyone and did not receive the *** number.
RL
Reinhardt L's updateReviewer Update
13 Oct 2022, 14:36When I contacted the supposed number that Vodacom supp****, I was informed that I can upgrade, meaning I can convert to the old contract, but that it was too late to reduce the higher payment, and the reduced payment would only kick in 1 December - and we are only at 13 October! A total rip-off!
RL
Reinhardt L's update13 Oct 2022, 14:36
Reviewer Update
When I contacted the supposed number that Vodacom supp****, I was informed that I can upgrade, meaning I can convert to the old contract, but that it was too late to reduce the higher payment, and the reduced payment would only kick in 1 December - and we are only at 13 October! A total rip-off!