Misinformed and Unhelpful

<p>Hi Vodacom. I have had serious problems with your outlets and information given to me that i think you should know of. To start. I had my phone ****** last Saturday the 26th of November. I disabled the account number and then reported it to the police, i then went and logged the claim on the Sunday 27th of November with the insurance Cellucity (who are a Vodacom retailer) who told me it would take 24 to 48 hours for my claim to be resolved. It took 5 working days with me phoning every day to resolve the matter of the phone, well and be hold that after getting the new phone and the new sim card, i was told that it will take 2 hours to be activated. I have just finished talking to one of your consultants ( after 4 hours of waiting for my phone to be activated) who was very helpful ( her name was Monique), but informed me this would take a minimum of 24 hours. So please can you inform me how one of your retailers can get it so wrong from the beginning to the end, when i spend over a R1000 a month for your services?</p>