Misinformed and unhelped

<p>I have been a vodacom client for many years, these past 2 months i have had the worst service imaginable! I had to visit 5 different vodacom stores multiple times just to get a sim swop done, when i finally found one with stock, it took 2weeks for my sim swop to be activated! </p> <p>Now i am trying to upgrade 2contracts, both on my name, the stores in my area (Polokwane) do not have stock of the devices available on the packages i want to upgrade to. Yesterday i was promised, guaranteed that stock will be coming in today, alas, no stock! So i tried opting for alternative devices and alternative (more expensive packages) </p> <p>After discussing the options with the sales person (Prince Phiri at vodacom4u, savannah mall, Polokwane) i wrote down on a piece of paper the options discussed to ensure i clearly understood the deals discussed, he confirmed and went on to start processing the upgrades. When i received the quotation it was double the price per contract than discussed! </p> <p>I wanted a device (sony xp/samsung j5/ samsung A5) with 2GB data for under R300pm, on a top up option. </p> <p>When asking the sales consultant to clarify the misunderstanding he said, he misunderstood my request, what is my suggestion for the solution to this problem. He understands that if i want to close my contract and move to another service provider. Convenient. Thanks for your concern. Even after writing down exactly what i wanted, and confirming that this deal includes a device(uchoose flexi 200 R139pm plus 2GB recurring data R109pm = R248pm) the quotation i received was R556pm for one contract! </p> <p>I asked to speak to the manager, Tsepho, who is unavailable, he does not answer his phone or return my calls. He was not in the store.</p> <p>I am now left misinformed, frustrated and still have not been able to upgrade my contracts! I honestly do not want to move service providers, but am I going to be forced to? Vodacom, please help!</p> <p> </p> <p><br />Looking forward to hearing from you very soon please! </p> <p>Concerned customer</p> <p>Meson Verreynne</p> <p> ********** 890</p> <p> </p>