Misinformed and bad service

<p>I was contacted by a Vodacom consultant mid June to advise me that I am due for an upgrade. He offered me a 5gig bundle for R199 that would be activated from the 1st July 2016. I asked him to check on my current contract whether it is okay for me to upgrade at that stage as I know my current contract only ends the end of July 2016. He advised that it is okay for for me to upgrade and the end of July I would only need to pay R199. I confirmed again, several times, that the end of July I would only pay the R199 and he said yes. He also confirmed that I dont owe anything on my current handset. The end of July, to my surprise, there was still a handset fee of about R288 outstanding that I now need to pay. Everytime I call the call centre they tell me that I need to speak to the upgrade department as they need to waiver that amount but when I get through to the upgrade department after a very long hold, the agent answers, puts me on hold and then drops the call. Every time I call in to the call centre I receive worse service than the previous time. This is so frustrating and is now affecting my credit record.</p>