RL
Refiloe L

1 reviews | Active since Jun 2015

01 Jul 2025, 12:11

Misinformed about home wifi

I dont often complian but this time its becoming too much with vodacom false advertising and withhodlding important imformation

I recently find that home router is not uncapped after 3 years of having the contract and renewing it telephonically still not being told that its not uncapped and it can never be, and this information is new to me but no one is willing to assist without cost its very unfortunate to get such service while i have 3 contracts with vodacom, now i am stuck with a product thats does not work for me

0
Replies (1)
Vodacom
Vodacom's reply01 Jul 2025, 14:36
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team