MM
Mahomed M

1 reviews | Active since Jun 2019

08 Jul 2019, 16:52

Misinformed

Inappropriate deceit keep receiving calls to upgrade. Yet its not appropriate time to upgrade. Whilst have to pay for 2 devices whilst current is in the 21st month. Yet Vodacom has successfuly conned me before and not remedied to date in 2017. Even when checking several times you would still attempt to deceive me despite having called to verify. Been to 3 branches to verify yet upon checking only now have noticed you try lure me to pay double whilst still in contract with the current. Due to misinformation received through telesales upon visiting branch confirmed deception to lure me in beyond budget to renew whilst in current contract. Thank you for the inconvenience and overcharges previously and almost now again. Please beware consumers.

0
Replies (3)
Vodacom
Vodacom's reply09 Jul 2019, 08:12
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

MM
Mahomed M's update09 Jul 2019, 12:32
Reviewer Update
Thank you for your continued inconvenience.

Provide upgrade date when 24 months over for the currrent contracts that i have?

When can i port?

Regards

Hassen


Vodacom
Vodacom's reply22 Jul 2019, 11:09
Official
Dear Customer,
 
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
 
As per our discussion, your query has been resolved.
 
Regards
Vodacom Consumer Website Team 

Best regards,