Misinformed

When settling a contract It has only come to my attention that I was only quoted for one number NOT the wifi router. and money was debited out of my account after the cancellation quotation was signed and PAID.

What is going on at vodacom that this cannot be seen??? How can vodacom charge me EVERY month to the same number and when I ask to settle it you give me a quote for only one account yet both the wifi and phone are linked to the same account.

So when I asked over and over and over again if the funds would be put back into my account you deliberately avoided the question and only NOW telling me that the settlement did not include the wifi router that has been linked to my phone account since the contract started. So I will not be receiving my money back? A multi million corporation does not care. My little money means nothing to Vodacom BUT it means everything to me and VODACOM does not care to just take it. This has cost me so much and costs VODACOM nothing yet you will continue to take and take without consideration to inform me correctly. This goes against your 'customer care.'

I am absolutely disgusted. Vodacom should not use 'service provider' as their name because they cannot live up to the meaning of the phrase.