Misinformation in delivery of upgrade handset

Good day,<br> <br> I upgraded my handset on Friday 19th February. I initially wasn't going to as Vodacom is far more expensive than the competition but after discussion with the retention department I was convinced to stick with Vodacom. After all, I've had a pretty good experience with Vodacom thus far so I want to stick by them even though they're pricier.<br> <br> Well we're one day into the new contract and I'm already regretting my decision. As a \bonus\" of upgrading directly with Vodacom it's stipulated that you'll receive the handset the following business day after ordering. Given that I ordered the upgrade on Friday I waited all of yesterday to receive the delivery but nobody showed up. I phoned the upgrades department again this morning and was told that I would \"maybe\" get the delivery tomorrow (Wednesday) or Thursday. You've now wasted my time and gone against your stipulated delivery terms and conditions.<br> <br> What exactly was the point of upgrading over the phone? You should realise that promising a customer a service and then not delivering ****es them off."