Misinformation, false information, misleading a customer

If zero stars was possible then I would give zero stars. Service horrible and consultants will gladly give you false information in order to sign you in, vodacom gets customer and consultant receives a commission.

Last year my contract period with vodacom would've ended. One of their consultants called and asked if I wanted to do an upgrade I said no they should cancel my contract but I would like to keep the insurance for the phone. By the way that's still business for Vodacom. He said no I would need to take one of the vodacom Sim only deals which are not a contract and I can cancel anytime with not penalty fee. We agreed, so now I budget is not allowing me to continue with data deal. I called in last month 26 April 2025 to cancel the deal and all to find I'm actually on a data contract with vodacom which I technically did not consent too. I told the consultant I was talking on the phone to escalate the matter and she said she would and they'll call me during the week since it was a weekend. I waited and waited no call what's so ever from Vodacom. I called again another promised hope no one investigated my case. Now I called, they said the consultant was not aware about certain information about vodacom. They misled and I don't want a contract I cannot continue paying for this.

I don't think I want to remain as a vodacom client nor have vodacom as my service provider.